Return Process
Step 1: Initiate the Return Request
1. Contact Customer Service: Customers can initiate a return by contacting our customer service team via phone, email, or through our website’s contact form.
2. Provide Order Information: Customers need to provide their order number and the reason for the return. This information is available in the order confirmation email or on the order packaging.
Step 2: Approval and Return Authorization
3. Review and Approval: Our customer service team will review the return request and approve it based on our return policy.
4. Return Authorization: Once approved, customers will receive a Return Authorization (RA) number along with instructions on how to proceed with the return.
Step 3: Package the Return
5. Package the Item: Customers need to securely pack the item(s) they wish to return, ensuring that they are in their original condition with all tags attached.
6. Include RA Number: The RA number provided by our customer service team must be marked on the outside of the package.
Step 4: Ship the Return
7. Choose a Shipping Method: Customers can select their preferred shipping method to return the item(s). We recommend using a trackable shipping service.
8. Ship to Address: The return package should be sent to the address provided by our customer service team.
Step 5: Processing the Return
9. Receive the Return: Upon receiving the return package, our team will inspect the item(s) to ensure they meet our return policy criteria.
10. Processing Time: Once approved, refunds or exchanges will be processed within 10 business days.
Step 6: Refund or Exchange
11. Refund: If the customer has opted for a refund, the amount will be credited back to their original payment method.
12. Exchange: If the customer has opted for an exchange, they will be provided instructions on how to proceed.
Step 7: Confirmation and Feedback
13. Confirmation: Customers will receive a confirmation email once their return has been processed.
14. Feedback: We encourage customers to provide feedback on their return experience. Your feedback helps us improve our services.
Return Policy Summary:
– Return window: 14 days from the delivery date.
Condition of items: Items must be unworn and in their original packaging with all tags attached.
– Refund method: Refunds will be issued to the original payment method.
– Exchange Policy: Exchanges are subject to availability. If the requested item is out of stock, a refund will be issued.
Contact Information:
– Customer Service Email: customerservice@ahmenwear.co.uk
– Customer Service Phone: 0798 391 6006
– Website Contact Form: [Website URL/contact]